Business roles and negotiation models for Web service based provision

The emergence of XML as the lingua franca for communication among applications over the Web, the recent advances in service oriented computing and in web service architectures and the applicability of these technologies in the area of eCommerce necessitates the conceptualisation of business roles and negotiation models for web service based provision. According to the web service paradigm it is envisaged that services will be provided to customers based on dynamic web service composition. This places additional requirements to SLA negotiation in comparison to the traditional service provision paradigm where negotiation for service was performed with a single service provider system. This paper addresses the research challenges with regard to SLA negotiation for web service based provision and outlines business roles and a negotiation model for establishing SLAs with multiple web service providers in order to offer combined web service functionality to match user needs

Multi-service management in a multi-provider environment

As the spread of digital networks makes access to data communications globally available, the interest of communication service providers is switching away from the provision of these bearer networks and towards the provision of the value added services that will operate over them. At the same time the liberalisation of telecommunication markets is precipitating a dramatic change in the profile of communication service providers. In this complex telecommunications markets the open management, not only of the networks, but of the services themselves will become increasingly important. The large number and diversity of roles of the market players makes the management of inter-organisational relationships fundamentally important to the management of services. The ITU's series of recommendations on the telecommunication management network (TMN) provides a basis for inter-domain management, however, this and other standards have so far concentrated on the management of individual network components and of networks operated by single organisations. This paper provides an initial example of how the management of multiple services in a complex multi-player market can be modelled using TMN techniques for implementation on existing management platforms. The paper begins by briefly outlining current work in this field before describing aspects of this multi-player multi-service management problem and how they can be modelled and implemented in a real system

A schema-based P2P network to enable publish-subscribe for multimedia content in open hypermedia systems

Open Hypermedia Systems (OHS) aim to provide efficient dissemination, adaptation and integration of hyperlinked multimedia resources. Content available in Peer-to-Peer (P2P) networks could add significant value to OHS provided that challenges for efficient discovery and prompt delivery of rich and up-to-date content are successfully addressed. This paper proposes an architecture that enables the operation of OHS over a P2P overlay network of OHS servers based on semantic annotation of (a) peer OHS servers and of (b) multimedia resources that can be obtained through the link services of the OHS. The architecture provides efficient resource discovery. Semantic query-based subscriptions over this P2P network can enable access to up-to-date content, while caching at certain peers enables prompt delivery of multimedia content. Advanced query resolution techniques are employed to match different parts of subscription queries (subqueries). These subscriptions can be shared among different interested peers, thus increasing the efficiency of multimedia content dissemination

CIP-OSN; Networks as Graphs

Curriculum Innovation Programme - Online Social Networks (UOSM2012) - Networks as Graph

Resource Oriented Modelling: Describing Restful Web Services Using Collaboration Diagrams

The popularity of Resource Oriented and RESTful Web Services is increasing rapidly. In these, resources are key actors in the interfaces, in contrast to other approaches where services, messages or objects are. This distinctive feature necessitates a new approach for modelling RESTful interfaces providing a more intuitive mapping from model to implementation than could be achieved with non-resource methods. With this objective we propose an approach to describe Resource Oriented and RESTful Web Services based on UML collaboration diagrams. Then use it to model scenarios from several problem domains, arguing that Resource Oriented and RESTful Web Services can be used in systems which go beyond ad-hoc integration. Using the scenarios we demonstrate how the approach is useful for: eliciting domain ontologies; identifying recurring patterns; and capturing static and dynamic aspects of the interface

Measuring the performance of social media marketing in the charitable domain

Social media services offer a new avenue for non-profit organizations (NPOs) to initiate viral and word-of- mouth marketing. Due to the widespread adoption of these sites, there is the potential for this type of marketing to reach a large audience. The emergence of social media as a new marketing platform leads to fresh challenges in that the online nature of it creates difficulties in attributing actions of intent on social media to real, meaningful action that can help NPOs. This paper provides an interdisciplinary approach to discovering the relationship between actions on social media and the performance of NPOs’ social media marketing campaign. A framework is proposed which distinguishes, tracks and measures different stages of social media marketing activity in order to determine its success. The framework provides a number of metrics - taking into account the disciplines of computer science and management - that can be used to assess performance of NPO campaigns, and is tested on two sample charities. Future research directions for this project are then discussed

Taking the relationship to the next level: a comparison of how supporters converse with charities on Facebook and Twitter

Social media provide a unique opportunity for charities to reach a large audience with whom they can engage in productive two-way conversations. This abstract reports findings from a study that seeks to determine the extent to which these conversations occur, and whether they differ between Facebook and Twitter. Differences arise showing that Facebook receives more conversations in response to the charities' own posts. However, on Twitter more comments are made per each engaged supporter, which could represent more unsolicited discussion that provides an alternative type of value